Pahtama Group is utilizing Power BI, a business intelligence and analytics tool, to provide a range of interactive reports, dashboards, and other data visualizations to our customers. As a company that makes great use of data, Power BI allows our operations to run smoothly by integrating numerous data sources and offering a range of collaboration and sharing features.
We utilize Sales Force Automation software that helps our sales teams manage their work smoothly , such as tracking leads, scheduling appointments, and generating reports. This can help our sales teams be more productive, efficient and also provide valuable insights and analytics that can help improve sales strategies and results.
To maximize our customer interaction and sales effort, Pahtama uses CRM (Customer Relationship Management). With the use of CRM, we can manage our customers' data, track their purchases, and use that information to improve the customer experience and build long-term relationships.
Pahtama uses a vendor-managed inventory (VMI) supply chain management approach in which we take responsibility for managing the inventory of the goods at the customer's site. We monitor the customer's inventory levels and replenish them as needed. VMI approach is beneficial for both the supplier and the customer, as it can help improve the efficiency of the supply chain and reduce the risk of stock-outs or excess inventory.
We use WMS (Warehouse Management System) to manage and optimize our warehouse operations. As WMS presents a range of tools for tracking and organizing inventory, we can process our orders and manage the movement of goods within a warehouse effectively. Since Pahtama needs to manage large quantities of inventory, WMS helps us improve the efficiency, accuracy, and visibility of our warehouses.
We accept direct messages and make telesales, as our outbound call center agents can handle a high volume of phone calls from customers seeking assistance or information. Our agents not only answer calls but also address customer inquiries and concerns to provide information or assistance as needed.
We make good use of SAP B1, an enterprise resource planning (ERP) software, which can manage our financials, sales, customer relationships, inventory, and operations at ease.